Privacy Policy
Last updated: January 15, 2026
Contents
Loudmouth Quiet ("we", "us", or "our") operates the website loudmouthquiet.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
We collect personal information that you voluntarily provide when you use our contact forms, subscribe to newsletters, or register for programs. This includes your full name, email address, telephone number, postal code, and the content of messages you send through our platform. We also automatically collect certain technical data when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visits, and device identifiers. This technical data is collected through cookies and similar tracking technologies as described in our Cookie Policy.
2. How We Use Your Information
We use the information collected for the following purposes: to respond to your inquiries and provide requested services; to administer and improve our regional development programs; to send you program updates, newsletters, and relevant communications (with your consent); to analyze website usage patterns and improve site performance; to comply with legal obligations under Canadian federal and provincial law; and to protect against fraud, unauthorized access, and other security threats. We process personal information only for purposes that a reasonable person would consider appropriate in the circumstances, as required under Section 5(3) of PIPEDA.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, provided those parties agree to keep this information confidential. These include our web hosting provider (servers located in Canada), email service providers for communication, and analytics services for website performance monitoring. We may also disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months from the date of submission. Newsletter subscription data is retained until you unsubscribe. Website analytics data is anonymized and aggregated after 14 months. Program registration data is retained for the duration of program participation plus 36 months for audit and reporting purposes.
5. Your Rights Under Canadian Law
Under PIPEDA and applicable provincial legislation, you have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions); file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. To exercise any of these rights, please contact our Privacy Officer using the contact details provided below. We will respond to your request within 30 days, as required by law.
6. Security Measures
We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS 1.3 protocols, secure data storage with access controls, regular security assessments and vulnerability testing, employee training on data protection best practices, and incident response procedures in compliance with the Digital Privacy Act amendments to PIPEDA. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verified parental consent, we will take steps to remove that information from our servers promptly.
8. Cross-Border Data Transfers
Your personal information is primarily stored and processed within Canada. In limited circumstances, your information may be transferred to service providers located outside of Canada for the purposes described in this policy. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with PIPEDA requirements, including contractual obligations that provide a comparable level of protection.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically. Continued use of the Service after any modification constitutes your acknowledgment and acceptance of the updated policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, or wish to exercise your privacy rights, please contact our Privacy Officer: Loudmouth Quiet, Attn: Privacy Officer, 350 Albert Street, Suite 1200, Ottawa, ON K1R 1A4, Canada. Email: privacy@loudmouthquiet.com. Phone: +1 (613) 555-0142. You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.